FAQ – FREQUENTLY ASKED QUESTIONS
We are here to make overseas shopping in Korea fast, easy, and secure. You can definitely benefit in using our buying service when:
- Korean online store does not ship overseas
- Korean online store does not offer international mode of payment
- You want to buy from multiple sellers, or websites, and you want your orders combined to save in shipping cost
- You want to confirm item’s details like size, stock, etc.
- You want to be sure the product is in good condition, and conforms to your specifications in terms of quantity, size, color, etc.
- You want to be sure your items are protected and packaged properly
- Seller is not familiar with international trade and customs documentation
We only charge 10% for our Services minimum $10. It includes buying your requested products at your favorite Korean online stores, Korea virtual address, storage, packing, consolidation, and forwarding services. What more, through our loyalty program, you can enjoy much lower rates with more inclusive services
See our Services and Pricing.
You can shop online from anywhere in the world for high quality and very affordable korean products with Korea Buying Agent. You can find korean clothing, beauty products, jewelries, accessories, collectible items, baby products, event tickets, and more!
Where to find Korean products online? Here’s a list of popular Korean online stores:
Global Interpark www.globalinterpark.com
The Saem www.thesaemcosmetic.com
Service fee is 10% of total purchase cost, minimum $10.
Service Fee: 7%, minimum $10.
Service Fee: 5%, minimum $10.
Inclusive services are buying service, Korea virtual address, inspection, consolidation, repacking, and international forwarding and dropshipping services.
Here are the billings and cost analysis:
First Bill consists of the Item Cost + 10% Service Fee. Our service fee is computed as 10% of the total purchase cost, minimum $10.
Second Bill is composed of the local shipping fee, international shipping fee, and other charges, if any.
- The local shipping charge is the fee to deliver your order to our processing center in Korea.
- Most express shipping companies’ fee is based on the greater of the actual or dimensional weight. The dimensional weight is the actual space that your parcel occupies on the aircraft, and is computed as Length (cm) x Width (cm) x Height (cm) / divisor; the divisor varies depending upon the shipping method and the destination country. EMS fee is based on actual weight only.
Check Shipping Fees from Korea.
Check our Service Process here: www.koreabuyingagent.com/service-process
Before we send you the first bill for product cost and service fee, our team will first confirm with the seller if items are available. Sometimes, stock status in seller’s page is not accurate.
However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially when your order includes fast moving items. Our customer service will inform you of the matter and will seek your advice whether we refund you for your payment or use the amount as credit for future purchase.
Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account. If items in your order were already purchased, you will be charged for Service Fee and Return Shipping Fee (provided seller accepts return), the remaining balance will be refunded to you.
If you have fund left in your account, you can either retain the amount for future transactions, or request a refund.
Refund via Paypal Service
PayPal charges us 4.9% + 0.30 USD per payment, even if the transaction is a refund. If you request a refund, the 4.9% + 0.30 USD fixed fee is deducted from your remaining balance.
You can benefit from discounted rates using our partner shipping companies. But if you have preference in another shipping company not on our list, please contact our customer service to make special arrangement in shipping your order.
You can shop anywhere in the world with our shipping partners. But if your country is not on our list, please contact our Customer Service via live chat or email us at [email protected] to quote you the price.
Here are the weight estimates for various commodities which you may use to estimate your shipping cost.
|Belts / Chains||200g||Nail art products||130g|
|Capacitor / Resistor||30g||Pants||330g|
|Cellphone case||80g||Plush cloth art toys||410g|
|Cosplay / accessories||340g||Purse||210g|
|Diode / LED||20g||Ring||20g|
|Doll / accessories||110g||Scarf||190g|
|IC integrated circuit||10g||Watch||340g|
Due to export regulations, and carrier restrictions, there are certain item which can’t be shipped internationally. These include but are not limited to the following:
- Banknotes, securities, traveler’s checks, currency, cash equivalents of any kind
- Books, publication, movie, discs, videos which disobeys the constitutional law and gives bad affection to the society
- Birds, their eggs or the processing products of birds
- Clinical or biological samples
- Counterfeit goods
- Dead animal’s body, bond, meats, skin, eggs, fur, hoof, horn
- Famous foreign brands
- Firearms, ammunition, explosives, or dangerous items
- Harmful animals, plants, or soil
- Human remains or ashes
- Ignitability material like reduced iron, reduced nickel, potassium permanganate, yellow phosphorus, red phosphorus, phosphorous sulfides, match, metal potassium, magnesium powder, aluminum powder, gingili powder, metal sodium, zinc powder calcium oxide, peroxides (kinds of lead peroxides, soda peroxidase, potassium), carbide, lime phosphate and hydrosulfate.
- Inflammable materials like beautifiers and perfume, alcoholic liquors and others containing over 60% alcohol; solvent naphtha (mortar naphtha), terpene, camphor oil, pine-root oil and creosote oil inflammable gas, e.g. butane, propane, acetylene, vinyl chloride monomer, other inflammable gas oxidant; paint cement (petroleum ether, gasoline, petroleum benzene, natural gas segregated oil, blood pressure, liquefaction oil of coal, and segregated oil of tyre) and other products (lacquer, lab cement, asphalt); radioactive items
- Lithium-ion or Lithium-metal batteries, unless installed inside the device or packed with the device in its original manufacturer packaging.
- Live animals
- Military products
- National cultural assets
- Picture-taken of the map and the coast for measurement
- Pornographic material
- Psychotropic substances
- Seed on the purpose of improving farm production
- Silkworms egg
- Strong acids
- Swords, spray, electric shock, bows
- Toxic substances
- Video against the democracy by the constitutional law
- Other items that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.
There may be additional items that we cannot ship due to export regulations, carrier restrictions, as well as other prohibited items of the receiving country. The recipient is the importer of record, and must comply to all the laws and regulations of the destination country. We are not responsible for customs clearance in the destination country.
The following are the available payment methods to pay for our service:
If you pay online thru Western Union, it takes 2-3 business days for us to confirm your payment. But you may also elect to pay through Western Union Agent, by which we can confirm your payment within the day.
Please provide us sender’s full name, location, amount & tracking number (MTCN). Follow this link to find the nearest agent in your location: www.westernunion.com.
Bank Telegraphic Transfer/Wire Transfer
Payment service charge depends on your local bank.
We accept bitcoins as payment. Our payment service charge is 4%.
Other Payment Methods
We also accept payment by MoneyGram, Alipay. Contact us for details.
We accept US dollars for almost all payment methods. Please contact us for more details.
A Member can earn reward points or loyalty points on every fulfilled order, equivalent to 1 point for every 1 dollar spent on product cost and local shipping. The points can be used to upgrade your membership to either Gold or Platinum provided certain point thresholds are met.
How to upgrade your Membership?
|Loyalty Program||⇨||1,999 Points||3,999 Points|
|Standard Member Upgrade||⇨||$ 49||$ 149|
|Gold Member Upgrade||⇨||$ 99|
Membership can be upgraded through either of the ff:
Loyalty Program. Each dollar spent on item cost & local shipping is equivalent to one point ($1 = 1 Point). Once accumulated points reach the thresholds in the table above, membership is upgraded to the applicable category.
Instant Upgrade. Standard Member can pay for automatic upgrade to either Gold or Platinum by outright payment of applicable fee. Likewise, Gold Member can upgrade membership by paying $99.
Standard Member: 10% of Purchase Cost, minimum $10
Gold Member: 7% of Purchase Cost, minimum $10
Platinum Member: 5% of Purchase Cost, minimum $10